Welcome to Cybercore. Our Shipping and Exchange Policy outlines the terms and conditions regarding the shipment of products and the exchange process. By making a purchase on our website, you agree to the terms outlined below.
1. Shipping Information
1.1 Shipping Destinations: We currently ship to addresses within [list of countries/regions]. For information on shipping to other locations, please contact us at firstname.lastname@example.org.
1.2 Shipping Times: Estimated shipping times will be provided at the time of purchase. Please note that these are estimates, and actual delivery times may vary.
1.3 Shipping Charges: Shipping charges are calculated based on the weight of the products and the destination. The total shipping cost will be displayed at checkout.
2. Order Processing
2.1 Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. Please review this information and contact us immediately if any corrections are needed.
2.2 Order Processing Time: Orders are typically processed within 4 business days. In case of delays, we will notify you promptly.
3. Exchange Policy
3.1 Eligibility: We accept exchanges for products that are defective, damaged, or if you receive the wrong item. Exchanges for other reasons are considered on a case-by-case basis.
3.2 Exchange Process: If you need to exchange a product, please contact us at email@example.com within 4 days of receiving the item. Provide your order number, a description of the issue, and any relevant photos.
3.3 Return Shipping: If an exchange is approved, we will provide instructions on returning the item. You will be responsible for the cost of return shipping unless the exchange is due to an error on our part.
4. Lost or Damaged Items
4.1 Lost Shipments: If your shipment is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your order or provide a replacement.
4.2 Damaged Items: If you receive a damaged item, please contact us within [number of days] days of receiving the product. Provide your order number and photos of the damaged item, and we will arrange for a replacement.
5. Contact Us
If you have any questions about our Shipping and Exchange Policy or need assistance with a shipment or exchange, please contact our customer support team at firstname.lastname@example.org.
Please note that Cybercore reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for changes.
Thank you for choosing Cybercore.