Thank you for choosing Cybercore. We are committed to providing our customers with high-quality products and services. Please read our refund policy carefully to ensure that you are fully aware of your rights and our obligations.
1. Refund Eligibility
1.1 Digital Products: Due to the nature of digital products, Cybercore generally does not offer refunds once the product has been downloaded or accessed.
1.2 Physical Products: If you have received a damaged or defective physical product, please contact us within 4 days of receiving the product. We will provide instructions on returning the item for a replacement or refund.
2. Cancellation of Services
2.1 Subscription Services: If you wish to cancel a subscription service, you must do so before the renewal date to avoid being charged for the next billing cycle. Cybercore does not offer refunds for subscription services that have already been billed.
2.2 Consulting Services: If you have booked consulting services with Cybercore and wish to cancel or reschedule, please notify us at least [number of days] days in advance. Cancellations made within this period may be eligible for a partial refund.
3. How to Request a Refund
3.1 To request a refund for a physical product, please contact our customer support team at [firstname.lastname@example.org] within [number of days] days of receiving the product. Provide your order number, a description of the issue, and any relevant photos.
3.2 For digital products, refunds will be considered on a case-by-case basis. Please contact us at [email@example.com] with your order number and a detailed explanation of the reason for the refund request.
4. Refund Processing
4.1 Refunds for eligible products and services will be processed within 7 days of receiving your refund request.
4.2 If the refund is approved, it will be issued to the original payment method used for the purchase.
5. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at [firstname.lastname@example.org].
Please note that Cybercore reserves the right to update or modify this refund policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for changes.
Thank you for choosing Cybercore.